How can we help you?
- Wildpaper
- Is the article you ordered not what you expect? No problem. You'll get the full amount you paid back. When you fully return your order you will also receive the return shipping costs, but only if you return in the Netherlands, Belgium or Germany via a DHL Service Point. When an order is returned with a different shipping method or outside the Netherlands, Belgium or Germany, the return costs are for your own account. In all cases you have at least 30 days after you or a third party designated by you have received the products. Our own return procedures via the CHASIN 'shops or DHL do not limit the legally prescribed procedure regarding return (right of withdrawal). How this procedure works can also be found on this page. Direct return / return is however easier and in most cases cheaper. Is the size or color not right? You can exchange the article without problems at CHASIN '. Take your article to a store in your area, our employees are ready to help you. Of course you can also return the package via a DHL Service Point. Pay attention: return costs outside the Netherlands, Belgium and Germany are for your own account! Indicate on your return form which item you want to receive and we will send it to you as soon as possible.
- You can also use the right of withdrawal within 30 days by sending us a statement that you want to cancel the purchase. This can be done using the model form for withdrawal, but that is not necessary.
- In the event of a return, the amount will be refunded to the account you paid with as soon as possible but no later than 14 days after we have been informed of the cancellation. We may wait to pay back until we have received the products or until you have demonstrated that the products have been returned.
- Is the article you ordered not what you expect? No problem. You'll get the full amount you paid back. When you fully return your order you will also receive the return shipping costs, but only if you return in the Netherlands, Belgium or Germany via a DHL Service Point. When an order is returned with a different shipping method or outside the Netherlands, Belgium or Germany, the return costs are for your own account. In all cases you have at least 30 days after you or a third party designated by you have received the products. Our own return procedures via the CHASIN 'shops or DHL do not limit the legally prescribed procedure regarding return (right of withdrawal). How this procedure works can also be found on this page. Direct return / return is however easier and in most cases cheaper. Is the size or color not right? You can exchange the article without problems at CHASIN '. Take your article to a store in your area, our employees are ready to help you. Of course you can also return the package via a DHL Service Point. Pay attention: return costs outside the Netherlands, Belgium and Germany are for your own account! Indicate on your return form which item you want to receive and we will send it to you as soon as possible.
- You can also use the right of withdrawal within 30 days by sending us a statement that you want to cancel the purchase. This can be done using the model form for withdrawal, but that is not necessary.
- In the event of a return, the amount will be refunded to the account you paid with as soon as possible but no later than 14 days after we have been informed of the cancellation. We may wait to pay back until we have received the products or until you have demonstrated that the products have been returned.